Refund policy
Customer Satisfaction and Return Policy
At Kavelen our customers mean the world to us, and we want you to enjoy your purchases without the worry of being stuck with something you don’t love. We understand the challenges of online shopping and are committed to providing exceptional service, ensuring you have an amazing shopping experience with us.
Return Policy:
Kavelen gladly accepts returns or exchanges for items purchased on our website within 60 days of purchase even if used, as long as they follow the following conditions:
- Intact original packaging
- Any damage compromises the Kavelen guarantee
- Items cannot be returned or exchanged after 60 days of purchase
To process your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
Our goal is for every customer to be satisfied with their purchase. If you experience any issue with your order, please contact our support team and we will be happy to assist you.
In many cases, refunds or replacements may be issued without requiring a return. Each situation is reviewed individually by our support team.
To request assistance with your order, please contact us at:
info@kavelen.com
Exchanges (if applicable):
For all return or exchange requests, please contact us at info@kavelen.com, providing your order number and reason for return or exchange. Our team will handle your request based on the rules outlined in this policy.
Return Shipping (if applicable):
You are responsible for the shipping costs for returning your item. If the item is over $100, consider using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee a receipt of your returned item.
Refunds (if applicable):
Upon receiving and inspecting your return, we will notify you via email about the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Late or Missing Refunds (if applicable):
It may take 2–3 business days for financial institutions to process refunds after they are posted. If you haven’t received your refund within this timeframe, contact us at info@kavelen.com, and we will investigate further.
Gifts:
Follow the instructions above for returning online orders. If the item was a gift, marked as such, and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items:
If you receive a damaged or defective item, please submit a request to our email team at info@kavelen.com. Report the damage within 48 hours for us to honor your claim, utilizing timestamp information from the tracking link and delivery confirmation.